Shipping Policy
Shipping Policy
At Nuvorahub, we work hard to get your order to you as quickly and safely as possible. Please read our Shipping Policy for full details on how we process and deliver your orders.
1. Order Processing Time
All orders are processed within 1 business day of being placed. Orders placed before our daily cut-off time of 3:00 PM (BST, UTC+6) on business days will be dispatched the same day. Orders placed after the cut-off time or on weekends and public holidays will be processed on the next business day.
Our business days are Sunday through Thursday, excluding public holidays.
2. Shipping Methods & Delivery Timeframes
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Calculated at checkout |
| Express Shipping | 2–3 business days | Calculated at checkout |
Delivery timeframes are estimates and begin from the date of dispatch, not the date of order placement. Actual delivery times may vary due to carrier delays, weather, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated based on your order weight, dimensions, and delivery location. The exact shipping cost will be displayed at checkout before you confirm your order.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to become active.
If you haven't received a tracking email within 2 business days of placing your order, please check your spam/junk folder or contact us at support@nuvorahub.shop.
5. Shipping Destinations
We currently ship to a wide range of destinations. Available shipping regions and rates will be displayed at checkout. If your location is not available at checkout, please contact us and we will do our best to accommodate your request.
6. International Shipping
For international orders, please be aware of the following:
- Delivery times may be longer due to customs clearance processes.
- The recipient is responsible for any import duties, taxes, or customs fees charged by the destination country. These are not included in our shipping charges.
- Nuvorahub is not responsible for delays caused by customs authorities.
7. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please:
- Check your tracking information for the latest update.
- Contact the shipping carrier directly with your tracking number.
- If the issue remains unresolved, contact us at support@nuvorahub.shop and we will investigate on your behalf.
Nuvorahub is not responsible for packages lost or delayed due to incorrect shipping addresses provided by the customer. Please ensure your shipping address is accurate before completing your order.
8. Incorrect Shipping Address
If you realize you have entered an incorrect shipping address, please contact us immediately at support@nuvorahub.shop. We can only update the address if the order has not yet been dispatched. Once dispatched, we are unable to redirect shipments.
9. Contact Us
For any shipping-related questions, please reach out to our support team:
Nuvorahub
Email: support@nuvorahub.shop
Website: nuvorahub.shop