Return & Refund Policy

Return & Refund Policy


At Nuvorahub, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our policy carefully before initiating a return.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request is made within 30 days of the delivery date.
  • The item is unused, unworn, and in its original condition.
  • The item is in its original packaging with all tags and accessories included.
  • The item is not marked as a final sale or non-returnable product.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale
  • Perishable goods
  • Downloadable or digital products
  • Items that have been used, washed, or damaged by the customer

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at support@nuvorahub.shop with your order number and reason for return.
  2. Our team will respond within 24 hours with return instructions and the return shipping address.
  3. Pack the item securely and ship it back to us using a trackable shipping method.
  4. Once received and inspected, we will process your refund or exchange.

4. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
  • For all other returns, the customer is responsible for the return shipping cost.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days to your original payment method.
  • Please note that your bank or payment provider may take additional time to reflect the refund in your account.
  • Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We offer exchanges for items of the same value. If you'd like to exchange an item, please mention this in your return request email and we'll do our best to accommodate you, subject to stock availability.

7. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery at support@nuvorahub.shop with:

  • Your order number
  • A photo of the damaged or incorrect item
  • A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you.

8. Late or Missing Refunds

If you haven't received your refund after 7 business days, please:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider — it may take some time before the refund is posted.
  3. If you've done all of this and still have not received your refund, please contact us at support@nuvorahub.shop.

9. Contact Us

For any return or refund-related questions, please reach out to us:

Nuvorahub
Email: support@nuvorahub.shop
Website: nuvorahub.shop